Information is useless if users can’t find or retrieve what they need.
Did you know employees spend an average of 10 hours a week searching for information? And that searching doesn’t include time accrued to verify if the information is correct and current.
According to an IDC report, “76% of company executives considered information to be ‘mission critical’ and their company’s most important asset.”
IDC’s preliminary research also suggested that “approximately 35 to 50% of the information available within an enterprise in not centrally indexed.”
Employees spend ~2 hours daily
(on average 9.3 hours per week) searching and gathering information.
Source: McKinsey Report
The knowledge worker spends ~2.5 hours a day, or roughly 30% of the workday, searching for information.
~20% of business time (equal to one day per working week) is wasted by employees searching for information to do their job effectively.
Source: Interact, A Fifth of Business Time is Wasted Searching for Information
60% [of company executives] felt that time constraints and lack of understanding of how to find information were preventing their employees from finding the information they needed.
Contentiful helps tech professionals define, structure, and manage their content environments and KBs so employees, users, and stakeholders can spend less time searching and more time producing.
Contentiful is the clear choice if you want to ensure your content is organized, current, and accessible. My projects range from tutorials, online help, user guides, release notes, conceptual overviews, and detailed API documentation to wikis, microsites, and more.
Once you experience my unique tech-creative approach, you’ll be hooked on quality writing, plain-language expertise, information architecture, and content management. SO hooked, you’ll be wondering why you didn’t contact me sooner. 😉
Helping you organize, catalog, and communicate information consistently across your entire organization
Partnering with your sales, product, and development teams to understand your products and systems
Identifying, defining, and documenting your data structures, data flows, and application architectures
Researching, identifying, and proposing best-fit solutions for storing and centralizing your information in easy-access systems
Designing and developing templates to easily support content re-creation relevant to your systems
Identifying and developing training programs to facilitiate effective knowledge transfer and user adoption